Refund Policy

1. Refund Eligibility

At Cokion Web Services (Cokion Private Limited), we value customer satisfaction and strive to deliver the best services possible. We understand that circumstances may arise where you might seek a refund for the services you have availed. This policy outlines our refund eligibility criteria and the process to request a refund.

2. Eligible Situations for Refund

You may be eligible for a refund under the following situations:

  • Service Not Provided: If we fail to provide the agreed-upon service, you are entitled to a full refund of the amount paid.
  • Service Dissatisfaction: If you are dissatisfied with the quality of the service provided, you may request a refund within the applicable refund period.
  • Technical Issues: In case of technical difficulties or errors that significantly impact the service's usability, a refund may be considered.

3. Refund Request Process

To request a refund, please follow these steps:

  1. Contact Support: Get in touch with our support team by phone or email to inform them about the reason for the refund request.
  2. Provide Details: Please provide relevant details such as your name, contact information, service availed, date of purchase, and the reason for the refund request.
  3. Evaluation: Our team will evaluate your request and the eligibility for a refund based on our refund policy.
  4. Refund Processing: If your request is approved, we will initiate the refund process. The refund will be issued to the original payment method used during the purchase.

4. Refund Period

The refund period may vary depending on the type of service and the service agreement. Please refer to the specific service agreement or contract for the applicable refund period.

5. Non-Refundable Services

Some services provided by Cokion Web Services (Cokion Private Limited) may be non-refundable. These services will be clearly indicated in the service agreement, and no refunds will be provided for such services.

6. Contact Us

If you have any questions or concerns about our refund policy, please feel free to contact us at the following:

Company Name: Cokion Private Limited
Address: E30, Sector 3, Noida, GB Nagar, Uttar Pradesh - 201301
Registered Office Address: 2954/A/20, G.M. Andal complex, D Block, 2nd Stage, Rajajinagar, Bengaluru, Karnataka, India - 560010
Support Number: +91-8826601088