Support Policy

Support Policy

1. Scope of Support

At Cokion Web Services (Cokion Private Limited), we are dedicated to providing excellent customer support to assist you with any inquiries, issues, or technical difficulties related to our services. This policy outlines the scope of support we offer and the channels through which you can access our support team.

2. Support Channels

We offer support through the following channels:

  • Support Number: +91-8826601088 (Available during business hours)
  • Email: support@cokionweservices.com

3. Support Hours

Our support team is available during the following hours:

Monday to Friday: 9:00 AM to 6:00 PM (IST)

Please note that our support team operates in Indian Standard Time (IST), and responses may be delayed during weekends and public holidays.

4. Response Time

We strive to respond to all support inquiries promptly. Our target response times are as follows:

  • Email Support: We aim to respond to email inquiries within 1-2 business days.
  • Phone Support: We aim to provide immediate assistance or respond to voicemail messages within 1 business day.

Please understand that response times may vary based on the complexity of the inquiry and the volume of support requests we receive.

5. Support Eligibility

Our support services are available to all customers who have availed of our services. Please ensure that you provide accurate and relevant information when reaching out to our support team.

6. Support Exclusions

While we endeavor to assist with all support inquiries, there are certain exclusions from our support services:

  • Issues caused by third-party products, services, or modifications not provided by Cokion Web Services (Cokion Private Limited).
  • Support for outdated or unsupported versions of our services.
  • Customizations or alterations made to our services by customers or third parties.

For support on excluded matters, we may offer custom consulting services at an additional cost. Please contact our support team for more information.

7. Escalation Process

If you are not satisfied with the support provided or have an urgent issue that requires immediate attention, you can request to escalate your inquiry. Our support team will escalate the matter to the appropriate department for further investigation and resolution.

8. Contact Us

If you have any questions or concerns about our support policy or need assistance with our services, please feel free to contact us at the following:

Company Name: Cokion Private Limited
Address: E30, Sector 3, Noida, GB Nagar, Uttar Pradesh - 201301
Registered Office Address: 2954/A/20, G.M. Andal complex, D Block, 2nd Stage, Rajajinagar, Bengaluru, Karnataka, India - 560010
Support Number: +91-8826601088
Website: www.cokionweservices.com