At Cokion Web Services (Cokion Private Limited), we are dedicated to providing excellent customer support to assist you with any inquiries, issues, or technical difficulties related to our services. This policy outlines the scope of support we offer and the channels through which you can access our support team.
We offer support through the following channels:
Our support team is available during the following hours:
Monday to Friday: 9:00 AM to 6:00 PM (IST)
Please note that our support team operates in Indian Standard Time (IST), and responses may be delayed during weekends and public holidays.
We strive to respond to all support inquiries promptly. Our target response times are as follows:
Please understand that response times may vary based on the complexity of the inquiry and the volume of support requests we receive.
Our support services are available to all customers who have availed of our services. Please ensure that you provide accurate and relevant information when reaching out to our support team.
While we endeavor to assist with all support inquiries, there are certain exclusions from our support services:
For support on excluded matters, we may offer custom consulting services at an additional cost. Please contact our support team for more information.
If you are not satisfied with the support provided or have an urgent issue that requires immediate attention, you can request to escalate your inquiry. Our support team will escalate the matter to the appropriate department for further investigation and resolution.
If you have any questions or concerns about our support policy or need assistance with our services, please feel free to contact us at the following:
Company Name: Cokion Private Limited
Address: E30, Sector 3, Noida, GB Nagar, Uttar Pradesh - 201301
Registered Office Address: 2954/A/20, G.M. Andal complex, D Block, 2nd Stage, Rajajinagar, Bengaluru, Karnataka, India - 560010
Support Number: +91-8826601088